Once chips have been granted, we do not offer CANCELLATION. If your chips have not been granted for whatever reason, please contact the customer support and your chips will be granted immediately. In case we are unable to grant you chips, you can cancel your payment by contacting our customer support and your refund will be processed from our end within 7 working days.
The Company can its sole discretion process refunds to you under
the following circumstances:
Erroneous/Accidental transactions - transaction amount unutilized:
In case of an accidental/ erroneous deposit or other similar
event, you may request for a refund of such deposit transaction
("Refund") within 1 week of initiating such transaction. The
Company, after determining in its sole discretion whether such
Refund request is genuine, and that you have the requisite
corresponding Cash Balance in your Accounts, will process the
Refund request within 1 week. Any Refund will be carried out only
to the instrument which was used to carry out the corresponding
deposit transaction, and no requests for an alternate mode of
Refund will be entertained under any circumstances. Further, in
light of the applicable law, GST collected on any deposit shall be
remitted to the appropriate authorities and in no case shall the
same be refunded to you.
Fraudulent transactions - transaction amount
unutilized: In case of a fraudulent deposit that was not
authorized by yourself and has been credited to another user's
account who has not yet utilized the funds of such a transaction,
the Company shall process the Refund request within 1 week after
determining whether such Refund request is genuine and
ascertaining that another user has the requisite corresponding
Cash Balance pertaining to the fraudulent transaction. Further, in
light of the applicable law, GST collected on any deposit shall be
remitted to the appropriate authorities and in no case shall the
same be refunded to you.
Fraudulent transactions - transaction amount utilized:
In case of a fraudulent deposit that was not authorized by
yourself and has been credited to either your account or another
user's account and the funds of such a transaction are utilized,
the Company shall extend its complete cooperation to the banks and
other investigating authorities and provide all required details
of the user who has utilized the proceeds of the fraudulent
transaction. The Company shall not process any refunds in this
scenario and your sole recourse shall lie with the issuing
authority of the credit instrument.